When ETS-Lindgren took over TILE! support, we started issuing ‘incident numbers’ against user issues. These were generated by a database that ETS-L uses for all support functions.
This is database is a great tool and we will continue to use it, but… For some reason my laptop does not like to discuss TILE! issues with that tool. It is a third party application that works for everyone but me. Currently when I log into the tool it will give me about 20 seconds of attention then it vanishes off of my screen and is nowhere to be found in my task list. It will not re-start.
So I have been using a spreadsheet and TILEsupports inbox to try to keep up on issues.
We have a crack staff of IT guys but I have not had the oppportunity to hand over my machine so they can check the 7th pfetzer valve.
Hopefully this has been transparent to you but you just don’t have a tracking number.
By the way. I challenge you to come up with a better subject line than "tile issue" when you submit something to us.
Looking forward to seeing and hearing from ya’ll at the EMC Symposium this year!
Joe Tannehill